This accessibility statement applies to the mymobilehits.com website
This website is run by Jisc. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We've also made the website text as simple as possible to understand.
How accessible this website is
We know some parts of this website are not fully accessible:
- you cannot modify the line height or spacing of text
- PDF documents are not fully accessible to screen reader software
- some of our online forms are difficult to navigate using just a keyboard
- we have issues with some interactive elements
- we have issues with text colour contrast
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email firstname.lastname@example.org
- call 020 8148 2430 We'll consider your request and get back to you in 3 working days.
Reporting accessibility problems with this website
We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email the product team at email@example.com or call 020 8148 2430
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website's accessibility
Jisc is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1AA standard, due to the non-compliances listed below.
Non-compliance with the accessibility regulations
The content listed below is non-accessible for the following reasons:
We aim to make our video and audio content accessible to everyone by providing transcripts or captions wherever possible. Some video content is provided by third parties. In these cases we will only provide transcripts or captioning if they are provided by the third party.
YouTube and Google Maps
We embed YouTube videos and Google Maps on the site. We know there are accessibility issues with these features. We don't have accessible alternatives and, as we don't control the platform, are unable to make the changes required to improve them.
Some documents are stored as Portable Document Format (PDF). To view and print PDF files, you must have Adobe Acrobat Reader (or an equivalent PDF viewer) installed. Download PDF reader.
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We are addressing these on a rolling basis.
Heading order doesn't clearly reflect the structure of the page in some sections. This does not meet WCAG success criterion 1.3.1 (info and relationships). We are addressing these on a rolling basis.
Some text and background combinations don't have enough contrast. They don't meet WCAG 2.1 success criterion 1.4.3 (contrast - minimum). We are addressing these on a rolling basis.
Some text appears to be a heading but is not a heading element. This fails to meet WCAG 2.1 success criterion 2.4.6 (Headings and Labels Level AA). We are addressing these on a rolling basis.
Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a 'label' tag or have a broken aria reference. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). We plan to address this by the end of 2025.
The purposes or functions of some links within the site is unclear because they contain no text. This does not meet WCAG 2.1 success criterion 2.4.4 (link purpose). We are addressing these on a rolling basis.
Preparation of this accessibility statement
This statement was prepared on 22 September 2020. It was last reviewed on 10 July 2023.
This website was last tested on 10 July 2023. The test was carried out by Jisc's Student Services product team.
We decided on a sample of pages to test by making sure that all major work flows for users were covered.
What we're doing to improve accessibility
Whenever new features are released they must meet WCAG 2.1 AA. We're also committed to working on the issues above.
This statement was prepared on 22 September 2020. It was last updated on 10 July 2023.